[Lynda] - Cert Prep: ITIL Foundations [September 2018]

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Cert Prep: ITIL Foundations

TILL SEPTEMBER 2018

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The Information Technology Infrastructure Library (ITIL®) has become the standard framework for the IT service industry. In this course, instructor Mark Thomas explains what ITIL is and how it can help align IT services with the needs of your organization. The course is comprised of eight modules, drawn from ITIL objectives that follow the phases of the service life cycle. Mark explains the key principles, models, and concepts behind the ITIL model of service management, and then dives deep into the life-cycle processes, from business-relationship management to problem management, using real-word examples from his own career.

ITIL® is a registered trade mark of AXELOS Limited. This ITIL Foundations course is offered by Interface Technical Training, ATO of EXIN.

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Cert Prep_ ITIL Foundations 03 Service Management as a Practice
  • 008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model.mp4 (264.8 MB)
  • 001 IT today IT opportunity-en.srt (10.1 KB)
  • 001 IT today IT opportunity.mp4 (95.6 MB)
  • 002 What is a service_-en.srt (9.0 KB)
  • 002 What is a service_.mp4 (92.4 MB)
  • 003 What is service management_-en.srt (6.5 KB)
  • 003 What is service management_.mp4 (61.2 MB)
  • 004 What comprises value_-en.srt (6.2 KB)
  • 004 What comprises value_.mp4 (63.3 MB)
  • 005 The 4 Ps of service design-en.srt (4.3 KB)
  • 005 The 4 Ps of service design.mp4 (45.3 MB)
  • 006 Key IT service management roles-en.srt (7.3 KB)
  • 006 Key IT service management roles.mp4 (74.2 MB)
  • 007 Governance-en.srt (4.5 KB)
  • 007 Governance.mp4 (46.2 MB)
  • 008 Other quality frameworks_ ISO_IEC 20000 and the Plan-Do-Check-Act (PDCA) model-en.srt (25.4 KB)
  • 009 Summary_ Service management as a practice-en.srt (7.6 KB)
  • 009 Summary_ Service management as a practice.mp4 (66.9 MB)
01 Introduction
  • 001 Welcome objective and schedule.mp4 (54.8 MB)
  • 002 Certification exam-en.srt (4.1 KB)
  • 002 Certification exam.mp4 (38.6 MB)
  • 003 Qualification scheme-en.srt (7.4 KB)
  • 003 Qualification scheme.mp4 (73.4 MB)
  • 001 Welcome objective and schedule-en.srt (6.0 KB)
02 Service Life Cycle
  • 001 What is ITIL_-en.srt (10.0 KB)
  • 001 What is ITIL_.mp4 (105.8 MB)
  • 002 Components and phases of a service life cycle-en.srt (11.2 KB)
  • 002 Components and phases of a service life cycle.mp4 (112.4 MB)
  • 003 Main concepts of the service life cycle-en.srt (11.3 KB)
  • 003 Main concepts of the service life cycle.mp4 (92.5 MB)
  • 004 Summary_ Service life cycle-en.srt (9.4 KB)
  • 004 Summary_ Service life cycle.mp4 (91.9 MB)
04 Key Principles Models and Concepts
  • 001 Processes-en.srt (14.8 KB)
  • 001 Processes.mp4 (136.2 MB)
  • 002 Processes tools and automation-en.srt (10.5 KB)
  • 002 Processes tools and automation.mp4 (100.7 MB)
  • 003 Functions-en.srt (6.9 KB)
  • 003 Functions.mp4 (70.5 MB)
  • 004 Specific roles-en.srt (15.1 KB)
  • 004 Specific roles.mp4 (157.1 MB)
  • 005 The Responsible Accountable Contribution Informed (RACI) model-en.srt (4.9 KB)
  • 005 The Responsible Accountable Contribution Informed (RACI) model.mp4 (48.3 MB)
  • 006 Risk management-en.srt (7.8 KB)
  • 006 Risk management.mp4 (80.2 MB)
  • 007 Business case-en.srt (4.6 KB)
  • 007 Business case.mp4 (44.6 MB)
  • 008 Communication-en.srt (6.7 KB)
  • 008 Communication.mp4 (63.0 MB)
  • 009 Service portfolio pipeline and catalog-en.srt (7.6 KB)
  • 009 Service portfolio pipeline and catalog.mp4 (72.5 MB)
  • 010 Prioritization-en.srt (6.8 KB)
  • 010 Prioritization.mp4 (71.2 MB)
  • 011 Summary_ Key principles models and concepts-en.srt (6.1 KB)
  • 011 Summary_ Key principles models and concepts.mp4 (59.8 MB)
05 Life-Cycle Phases
  • 001 Service Strategy_ Goal scope processes and key concepts-en.srt (12.5 KB)
  • 001 Service Strategy_ Goal scope processes and key concepts.mp4 (125.5 MB)
  • 002 Service Strategy_ Value creation-en.srt (10.1 KB)
  • 002 Service Strategy_ Value creation.mp4 (93.2 MB)
  • 003 Value to the business of Service Strategy-en.srt (5.6 KB)
  • 003 Value to the business of Service Strategy.mp4 (54.8 MB)
  • 004 Service Design_ Goal scope processes and key concepts-en.srt (10.7 KB)
  • 004 Service Design_ Goal scope processes and key concepts.mp4 (108.5 MB)
  • 005 Five aspects of Service Design-en.srt (7.3 KB)
  • 005 Five aspects of Service Design.mp4 (68.2 MB)
  • 006 Service Design package-en.srt (4.2 KB)
  • 006 Service Design package.mp4 (45.8 MB)
  • 007 Value to the business of Service Design-en.srt (5.3 KB)
  • 007 Value to the business of Service Design.mp4 (48.3 MB)
  • 008 Service Transition_ Goal scope processes and key concepts-en.srt (12.6 KB)
  • 008 Service Transition_ Goal scope processes and key concepts.mp4 (125.9 MB)
  • 009 Service Knowledge Management System-en.srt (9.1 KB)
  • 009 Service Knowledge Management System.mp4 (96.7 MB)
  • 010 Value to the business of Service Transition-en.srt (8.1 KB)
  • 010 Value to the business of Service Transition.mp4 (78.7 MB)
  • 011 Service Operation_ Purpose scope processes and key concepts-en.srt (10.5 KB)
  • 011 Service Operation_ Purpose scope processes and key concepts.mp4 (102.3 MB)
  • 012 Value to the business of Service Operation-en.srt (6.0 KB)
  • 012 Value to the business of Service Operation.mp4 (62.9 MB)
  • 013 Continual Service Improvement_ Goal process and key concepts-en.srt (11.7 KB)
  • 013 Continual Service Improvement_ Goal process and key concepts.mp4 (110.2 MB)
  • 014 Service measurement systems and metrics-en.srt (16.6 KB)
  • 014 Service measurement systems and metrics.mp4 (158.2 MB)
  • 015 The Continual Service Improvement register-en.srt (5.6 KB)
  • 015 The Continual Service Improvement register.mp4 (54.4 MB)
  • 016 The Continual Service Improvement model-en.srt (5.8 KB)
  • 016 The Continual Service Improvement model.mp4 (61.2 MB)
  • 017 The Plan-Do-Check-Act (PDCA) model-en.srt (3.2 KB)
  • 017 The Plan-Do-Check-Act (PDCA) model.mp4 (36.2 MB)
  • 018 Value to the business of Continual Service Improvement-en.srt (3.0 KB)
  • 018 Value to the business of Continual Service Improvement.mp4 (32.9 MB)
  • 019 Integration of the five core phases-en.srt (3.3 KB)
  • 019 Integration of the five core phases.mp4 (33.3 MB)
  • 020 Summary_ Life-cycle phases-en.srt (9.4 KB)
  • 020 Summary_ Life-cycle phases.mp4 (91.8 MB)
06 Life-Cycle Processes_ Part One
  • 001 Service Strategy_ Phase and processes overview-en.srt (3.0 KB)
  • 001 Service Strategy_ Phase and processes overview.mp4 (30.8 MB)
  • 002 Service portfolio management-en.srt (12.8 KB)
  • 002 Service portfolio management.mp4 (115.3 MB)
  • 003 Financial management for IT services-en.srt (7.7 KB)
  • 003 Financial management for IT services.mp4 (75.1 MB)
  • 004 Business relationship management-en.srt (11.2 KB)
  • 004 Business relationship management.mp4 (98.7 MB)
  • 005 Service Design_ Phase and processes overview-en.srt (3.7 KB)
  • 005 Service Design_ Phase and processes overview.mp4 (42.5 MB)
  • 006 Service Design coordination-en.srt (10.3 KB)
  • 006 Service Design coordination.mp4 (100.1 MB)
  • 007 Service Catalog key concepts-en.srt (8.8 KB)
  • 007 Service Catalog key concepts.mp4 (85.9 MB)
  • 008 More Service Catalog key concepts-en.srt (8.8 KB)
  • 008 More Service Catalog key concepts.mp4 (81.6 MB)
  • 009 Service Level Management_ Overview and key concepts-en.srt (19.3 KB)
  • 009 Service Level Management_ Overview and key concepts.mp4 (191.3 MB)
  • 010 Key activities of Service Level Management-en.srt (7.5 KB)
  • 010 Key activities of Service Level Management.mp4 (76.2 MB)
  • 011 Interfaces with Service Level Management-en.srt (6.2 KB)
  • 011 Interfaces with Service Level Management.mp4 (63.3 MB)
  • 012 Availability management-en.srt (17.8 KB)
  • 012 Availability management.mp4 (170.6 MB)
  • 013 Capacity management-en.srt (16.1 KB)
  • 013 Capacity management.mp4 (167.0 MB)
  • 014 IT Service Continuity Management-en.srt (22.6 KB)
  • 014 IT Service Continuity Management.mp4 (215.7 MB)
  • 015 Security management-en.srt (12.6 KB)
  • 015 Security management.mp4 (137.3 MB)
  • 016 Supplier management-en.srt (9.8 KB)
  • 016 Supplier management.mp4 (97.2 MB)
07 Life-Cycle Processes_ Part Two
  • 001 Service Transition_ Phase and process overview-en.srt (4.1 KB)
  • 001 Service Transition_ Phase and process overview.mp4 (42.2 MB)
  • 002 Transition Planning and Support-en.srt (8.0 KB)
  • 002 Transition Planning and Support.mp4 (69.5 MB)
  • 003 Service Asset and Configuration Management-en.srt (13.8 KB)
  • 003 Service Asset and Configuration Management.mp4 (125.2 MB)
  • 004 Configuration Management System-en.srt (12.5 KB)
  • 004 Configuration Management System.mp4 (121.0 MB)
  • 005 Definitive Media Library-en.srt (5.6 KB)
  • 005 Definitive Media Library.mp4 (59.1 MB)
  • 006 Change management-en.srt (24.9 KB)
  • 006 Change management.mp4 (245.2 MB)
  • 007 Change models-en.srt (6.4 KB)
  • 007 Change models.mp4 (64.0 MB)
  • 008 Change Advisory Board and Emergency Change Advisory Board-en.srt (8.7 KB)
  • 008 Change Advisory Board and Emergency Change Advisory Board.mp4 (87.2 MB)
  • 009 Activities of change management-en.srt (9.5 KB)
  • 009 Activities of change management.mp4 (93.0 MB)
  • 010 The seven Rs of change management-en.srt (5.1 KB)
  • 010 The seven Rs of change management.mp4 (48.0 MB)
  • 011 Change management interfaces-en.srt (11.8 KB)
  • 011 Change management interfaces.mp4 (121.9 MB)
  • 012 Release and Deployment Management-en.srt (17.9 KB)
  • 012 Release and Deployment Management.mp4 (166.9 MB)
  • 013 The four phases of Release and Deployment Management-en.srt (8.4 KB)
  • 013 The four phases of Release and Deployment Management.mp4 (80.0 MB)
  • 014 Knowledge management-en.srt (4.1 KB)
  • 014 Knowledge management.mp4 (42.1 MB)
  • 015 Data Information Knowledge Wisdom structure-en.srt (2.5 KB)
  • 015 Data Information Knowledge Wisdom structure.mp4 (21.7 MB)
  • 016 Service Knowledge Management System-en.srt (5.9 KB)
  • 016 Service Knowledge Management System.mp4 (65.8 MB)
  • 017 Service Operation_ Phase and process overview-en.srt (3.0 KB)
  • 017 Service Operation_ Phase and process overview.mp4 (33.6 MB)
  • 018 Event management-en.srt (16.9 KB)
  • 018 Event management.mp4 (153.3 MB)
  • 019 Incident management-en.srt (12.9 KB)
  • 019 Incident management.mp4 (124.4 MB)
  • 020 Key concepts of incident management-en.srt (6.0 KB)
  • 020 Key concepts of incident management.mp4 (65.2 MB)
  • 021 Incident models-en.srt (3.9 KB)
  • 021 Incident models.mp4 (35.9 MB)
  • 022 Activities of incident management-en.srt (13.0 KB)
  • 022 Activities of incident management.mp4 (119.4 MB)
  • 023 Incident-management interfaces-en.srt (8.1 KB)
  • 023 Incident-management interfaces.mp4 (78.7 MB)
  • 024 Problem management-en.srt (9.1 KB)
  • 024 Problem management.mp4 (93.7 MB)
  • 025 Key concepts of problem management-en.srt (7.2 KB)
  • 025 Key concepts of problem management.mp4 (66.0 MB)
  • 026 Problem-management activities-en.srt (13.6 KB)
  • 026 Problem-management activities.mp4 (135.4 MB)
  • 027 Problem-management interfaces-en.srt (6.0 KB)
  • 027 Problem-management interfaces.mp4 (65.9 MB)
  • 028 Request fulfillment-en.srt (9.2 KB)
  • 028 Request fulfillment.mp4 (92.6 MB)
  • 029 Access management-en.srt (6.3 KB)
  • 029 Access management.mp4 (64.8 MB)
  • 030 Continual Service Improvement_ Phase and process overview-en.srt (1.8 KB)
  • 030 Continual Service Improvement_ Phase and process overview.mp4 (18.7 MB)
  • 031 Seven-step improvement process-en.srt (5.8 KB)
  • 031 Seven-step improvement process.mp4 (58.2 MB)
  • 032 Summary_ Life-cycle processes-en.srt (3.1 KB)
  • 032 Summary_ Life-cycle processes.mp4 (31.3 MB)
08 Service-Management Functions
  • 001 Functions overview-en.srt (4.8 KB)
  • 001 Functions overview.mp4 (52.0 MB)
  • 002 Service Desk organizational structure-en.srt (8.5 KB)
  • 002 Service Desk organizational structure.mp4 (90.1 MB)
  • 003 Service Desk and objectives-en.srt (12.6 KB)
  • 003 Service Desk and objectives.mp4 (121.2 MB)
  • 004 Technical management-en.srt (5.6 KB)
  • 004 Technical management.mp4 (54.2 MB)
  • 005 IT operations management-en.srt (6.7 KB)
  • 005 IT operations management.mp4 (64.4 MB)
  • 006 Application management-en.srt (7.5 KB)
  • 006 Application management.mp4 (73.7 MB)
  • 007 Summary_ Functions-en.srt (3.6 KB)
  • 007 Summary_ Functions.mp4 (34.1 MB)

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